Ceu University

CEU University

admin@ceuuniversity.com
Phone:(772) 766-9161

Frequently Asked Questions


Frequently Asked Questions


Q. What is home-study or online courses?
Q. What is the advantage of my taking continuing education hours on-line as opposed to traditional mail home-study?
Q. How do I register, and how do the courses work?
Q. What is a Contact Hour?
Q. If I take a 12 Contact Hour course, does that mean it will actually take me 12 hours to read the material?
Q. What is the grading policy for passing a course? Am I charged for repeating a failed course?
Q. How long do I have to wait to get my test results and certificate after completing a course?
Q. I am new to the Internet, will I be able to access your courses?
Q. I need hours but the courses you offer aren't for the number of hours I need. Can you vary the number?
Q. I want to take a specific course that you do not offer, is there a way to get this course from you?
Q. Can I get credit for reading a professional book or publication?
Q. When do you require payment for the courses?
 Q. I am in a huge time crunch ... can you help?
Q. What if I am in a hurry but don't have a credit card to use?
Q. Do you accept credit cards by phone?
Q. Where do I mail my check or money order?
Q. I want to use my credit card and I am directed to use PayPal, what is that?
Q. What is Paypal's contact information?
Q. Does CeuUniversity provide any Scholarships or Tuition fee waivers?
Q. How can I get a printed copy of a course post-test?
Q. Where are your courses approved?
Q. How many hours can I take?
Q. Are your courses available to students?
Q. What is the time frame for paying for the courses?
Q. What is your refund policy?
Q. Can I get a duplicate certificate?
Q. Does CeuUniversity offer college credit or degrees?
Q. I have already taken continuing education hours through your website. Are my Contact Hours transferable if I move to another state?
Q. I am working toward getting my initial certification in Florida through the Florida Certification Board and I need to have courses that apply to specific categories or topics. How do I find out where your courses fit in?
Q. Would you like to become a home study author?



Q. What is home-study or online courses?
A. Home-study is an easy way to get your continuing education requirements met; no conferences, hotels, parking, childcare, etc. You study wherever and whenever it suites you. Traditional homestudy courses are based on books written by well-known professionals in the field. Online courses are based on materials developed and maintained on the World Wide Web by recognized authorities in that field; these can be read online or downloaded to your computer.

Either type of course has a designated course page with an online test. The online test supports automatic grading and submission to us. You have completed the course requirements when you complete the test.


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Q. What is the advantage of my taking continuing education hours on-line as opposed to traditional mail homestudy?
A. CeuUniversity is an on-line continuing education provider dedicated to providing valuable and affordable courses to professionals. The courses are provided utilizing the Internet to promote an atmosphere that recognizes the time constraints and educational needs of working people.

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Q. How do I register, and how do the courses work?
A. We do not require pre-registration to take our courses. You may pick the course you want to take – either online or traditional homestudy from the Courses page. The link to the course takes you to the course materials or book you need to read. Study the material and take the online test when you are ready. The online version of the post-test is self-scoring so you will know instantly if you passed. You may take the test as often as necessary to pass at no additional charge.

When you pass the course, you are directed to a payment option page. You may then elect to pay for the course and receive a certificate of completion, or you may do nothing at that time and perhaps pay for the course later. You have three (3) weeks to pay for the course before the test results are deleted. You will be sent an email giving payment options shortly after passing the course.

Traditional homestudy courses may have a web address where you may find additional optional online resources related to the topic and a link for the course post-test. Optional linked material is just that – you don't have to read it to pass the course. If you are taking a traditional course, you need to buy the book used as text (online or through your local bookstore).


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Q. What is a Contact Hour?

A. One Contact Hour equals one hour of educational study. (Some boards designate that certain terms be used for an hour of study.) To be in compliance with all of these, and in order to avoid confusion or misunderstanding, our certificates indicate the number of contact hours awarded.


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Q. If I take a 12 Contact Hour course, does that mean it will actually take me 12 hours to read the material?

A. Not necessarily. Each contact hour represents 6,000 words. We recognize that people read and comprehend at different speeds. You also may already have considerable knowledge of the material and that may also reduce the study time.


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Q. What is the grading policy for passing a course? Am I charged for repeating a failed course?

A. If you receive a passing score (at least 70% percent), you will receive your certificate of completion once you have paid the course fee. If you do not pass, you may retake the test until you do at no additional cost.


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Q. How long do I have to wait to get my test results and certificate after completing a course?

A. All post-tests are scored automatically online; you will know immediately if you have passed. Tests that are mailed will be scored within 24 hours of receipt provided the course fee has been received.

You have three options for receiving your certificate of completion once payment has been made.

1.    If you pay by credit card online the certificate is immediately available for downloading and printing. In addition you may choose to have it:

2.    If you pay by mailing a check or money order, your certificate will be sent to you within 24 hours with your choice of having it:


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Q. I am new to the Internet, will I be able to access your courses?

A. Anyone may take these courses over the Internet and if you have difficulty you can contact us for assistance. We will do what we can to assist you.


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Q. I need hours but the courses you offer aren't for the number of hours I need. Can you vary the number?

A. We can always reduce the number of hours that a course is being offered at. For example, if you need a nine hour course and the topic we offer is 12 hours, we can reduce the number of hours you pay for. However, you may still need to read all of the course material as the post-test will not be changed and it is based on all of the original material.


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Q. I want to take a specific course that you do not offer, is there a way to get this course from you?

A. It may be possible depending on the topic requested and the board where you are certified. We may be able to custom design a course based on a specific book as text and your completion of a critique. Please contact us for this information.


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Q. Can I get credit for reading a professional book or publication?

A. This depends on the state and board you are dealing with. We may be able to give credit for books or other publications that you may read. You would be expected to write a short paragraph critiquing the material. Prior approval is required. The rate is $5 per credit hour based on the length of the material. Contact us by email if you have something in mind.


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Q. When do you require payment for the courses?

A. Our prices are posted on the Courses page. We request that you pay for your course within three (3) weeks of passing the post-test. After that time has passed, you test will be deleted. If you want the certificate for that course after it has been deleted, you will have to retake the post-test.


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Q. I am in a huge time crunch ...can you help?

A. Definitely. The quickest way is to take the course and pay by credit card using PayPal- your certificate is immediately available for printing. If you pay by check or money order, we have to receive your payment prior to our processing your certificate. The date on your certificate will be the day you passed the post-test.


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Q. What if I am in a hurry but don't have a credit card to use?

A. You can use the PayPal system to have the amount transferred directly from your checking account.



Q. Do you accept credit cards by phone?

A. No. Sorry, we are not set up for that.


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Q. Where do I mail my check or money order?

A. Certificates are provided only if we have received your check or money order payable to Dr. Patrick McGinnis for the full amount due. Please mail to:

Dr. Patrick McGinnis
6416 5th Place
Vero Beach, Florida 32968-0734

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Q. I want to use my credit card and I am directed to use PayPal, what is that?

A. PayPal is a company that processes our credit card transactions for us. We are a small company and find it easier (and cheaper) to accept credit cards and bank transfers this way. Because we keep our costs down, we can keep our course fees low. There is no addition charge to you to use PayPal.


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Q. What is Paypal's contact information?

A. For most any issue, Paypal's online help system is very useful: PayPal Help. You can also contact them by E-mail or by phone at 1-800-221-1161 (Toll Free).


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Q. Does CeuUniversity provide any Scholarships or Tuition fee waivers?

A. No. We already offer the lowest fees for courses and cannot afford the time investment entailed in determining who should/should not receive further reductions. We do not receive any public funding or assistance.


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Q. How can I get a printed copy of a course post-test?

A. The course post-test is available for downloading through a link on the Courses page and on the course webpage.


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Q. Where are your courses approved?

A. We are proud to be Approved as Education Providers by the following organizations:

Mental Health

We are approved providers of continuing education hours for the initial certification and the re-certification of mental health professionals by:
National Board for Certified Counselors (NBCC) - Provider #6069. The NBCC approval is accepted in 39 states for several professional licenses.

Addictions

We are providers of continuing education hours for the initial certification and the re-certification of addiction counselors by:
National Association of Alcoholism and Drug Abuse Counselors (NAADAC) - Provider #000287.

Florida Certification Board (FCB) - Provider #177A

International Certification & Reciprocity Consortium/Alcohol & Other Drug Abuse, Inc. (IC&RC/AODA).

States, countries, and other organizations that are members of the International Certification & Reciprocity Consortium/Alcohol & Other Drug Abuse, Inc. (IC&RC/AODA) have mutual reciprocity and usually accept addiction related education units from providers that are approved by NAADAC and FCB. This includes the Armed Forces and other US governmental agencies.

We recommend that you check with your state board, or governmental agency, regarding the number of self-study Contact Hours that are allowed and confirm their reciprocity with one, or all, of the approving boards prior to taking courses.


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Q. How many hours can I take?

A. It is important to check with your licensing or certifying agency to find out how many of your education hours can be taken through self-study. Some states allow 100% of education hours to be self-study; others, only allow only a portion of your education to be done at home. Some boards allow self-study courses to meet some of the requirements toward initial license or certification. Please check with your board if you are uncertain.
If you complete a course that is (8) or more hours, do not take another course the same day. Agencies look at completing over (8) hours of training in a single day as suspect and may question you if you submit certificates that show you studied for over 8 hours in a day.


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Q. Are your courses available to students?

A. Some states allow contact hours to count toward initial certification and so all of our courses are available to anyone. Please remember that we must be approved to provide hours toward initial and continuing education in your state for your particular professional field for the contact hours to count towards your initial certification. Please check with your board as this varies from state to state.


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Q. What is the time frame for paying for the courses?

A. Once you complete your course you have three (3) weeks to pay for it. After that your post-test will be deleted and you will have to retake the test.


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Q. What is your refund policy?

A. Once you have received your certificate no refund is given.


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Q. Can I get a duplicate certificate?

A. Yes; but there is an additional $5 handling fee after the original has been sent to you.


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Q. Does CeuUniversity offer college credit or degrees?

A. No, we are not accredited to offer college courses or degrees. We are approved to offer continuing education contact hours.


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Q. I have already taken continuing education hours through your website. Are my Contact Hours transferable if I move to another state?

A. Your education hours are usually transferable to any other state that our approving boards have reciprocity with. We are currently accepted in most states, please check with the board in your new area.


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Q. I am working toward getting my initial certification in Florida through the Florida Certification Board and I need to have courses that apply to specific categories or topics. How do I find out where your courses fit in?

A. Click this link for a pdf with this information. Course Breakdown by Criteria


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Q. Would you like to become a home study author?

A. We are always interested in new materials which professionals might find interesting and helpful. If you feel you have the ability to author home study workshops we would like to hear from you. For information about how to author home studies, the benefits to you, and the specifics of working with us, please Contact us.


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Questions and comments are always welcome! Contact us