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by McGinnis & Reid Associates

Phone: (772) 539-6111

Frequently Asked Questions

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Q. What is home-study?

Q. What is the advantage of my taking continuing education hours on-line as opposed to traditional mail home-study?

Q. How do I register, and how does home-study work?

Q. What is a Continuing Education Unit?

Q. If I take a 12 CEU course, does that mean it will actually take me 12 hours to read the material?

Q. What is the grading policy for passing a course? Am I charged for repeating a failed course?

Q. How long do I have to wait to get my test results and certificate after completing a course?

Q. I am new to the Internet, will I be able to access your courses?

Q. I need hours but the courses you offer aren't for the number of hours I need. Can you vary the number?

Q. I want to take a specific course that you do not offer, is there a way to get this course from you?


Q. I am working toward getting my initial certification in Florida through the Florida Certification Board and I need to have courses that apply to specific categories or topics. How do I find out where your courses fit in?


Q. Can I get credit for reading a professional book or publication?

Q. When do you require payment for the courses?

Q. I am in a huge time crunch ... can you help?

Q. What if I am in a hurry but don't have a credit card to use?

Q. Do you accept credit cards by phone?

Q. Where do I mail my check or money order?

Q. I want to use my credit card and I am directed to use PayPal, what is that?

Q. What is Paypal's contact information?

Q. Does CeuUniversity provide any Scholarships or Tuition fee waivers?

Q. How can I get a printed copy of a course post-test?

Q. Where are your courses approved?

Q. I have already taken continuing education hours through your website. Are my ceu hours transferable if I move to another state?

Q. How many hours can I take?

Q. Are your courses available to students?

Q. What is the time frame for paying for the courses?

Q. What is your refund policy?

Q. Can I get a duplicate certificate?

Q. Does CeuUniversity offer college credit or degrees?

 


Q. What is home-study?
A. Home-study is an easy way to get your continuing education requirements met; no conferences, hotels, parking, childcare, etc. You study wherever and whenever it suites you. Traditional homestudy courses are based on books written by well-known professionals in the field. Online courses are based on materials developed and maintained on the World Wide Web by recognized authorities in that field; these can be read online or downloaded to your computer.

 

Either type of course has a designated course page with an online test. The online test supports automatic grading and submission to us. You have completed the course requirements when you complete the test.

Q. What is the advantage of my taking continuing education hours on-line as opposed to traditional mail homestudy?
A. CeuUniversity is an on-line continuing education provider dedicated to providing valuable and affordable courses to professionals. The courses are provided utilizing the Internet to promote an atmosphere that recognizes the time constraints and educational needs of working people.

  • All courses are completed at the participant's convenience, in the comfort of his/her home or work place.

  • All course materials and teaching tools are available by online reading, printing, or downloading the document.

  • All post-tests are scored automatically upon completion and students  know their results immediately. The tests can be taken any number of times at no additional cost. Mail in courses usually take more time to receive test results.
     

Q. How do I register, and how does home-study work?
A. We no longer require pre-registration to take our courses. You may pick the course you want to take – either online or traditional homestudy from the Courses page. The link to the course takes you to the course materials. Study the material and take the online test when you are ready. The online version of the post-test is self-scoring so you will know instantly if you passed. You may take the test as often as necessary to pass at no additional charge.

 

When you pass the course, you are directed to a payment option page. You may then elect to pay for the course and receive a certificate of completion, or you may do nothing at that time and perhaps pay for the course later. You have three (3) weeks to pay for the course before the test results are deleted.  You will automatically be sent an email giving payment options to use during the three week period.

 

Traditional homestudy courses also have a web address where you may find additional optional online resources related to the topic and the post-test for your course. Optional linked material is just that – you don't have to read it to pass the course. If you are taking a traditional course, you need to buy the book used as text (online or through your local bookstore).

Q. What is a Continuing Education Unit?
A. One CEU equals one hour of educational study. Some Boards designate one CEU as ten hours of study. To avoid confusion and misunderstanding with these, our certificates indicate the number of contact hours awarded.

Q. If I take a 12 CEU course, does that mean it will actually take me 12 hours to read the material?
A. Not necessarily. We recognize that people read and comprehend at different speeds. You also may already have considerable knowledge of the material and that may also reduce the study time. Time to take and pass the post-test is also included in the unit calculation.

Q. What is the grading policy for passing a course? Am I charged for repeating a failed course?
A. If you receive a passing score (at least 70% percent), you will receive your certificate of completion once you have paid the course fee. If you do not pass, you may retake the test until you do at no additional cost.

Q. How long do I have to wait to get my test results and certificate after completing a course?
A. All post-tests are scored automatically online; you will know immediately if you have passed.  Tests that are mailed or faxed will be scored within 24 hours of receipt provided the course fee has been received.

 

You have three options for receiving your certificate of completion once payment has been made.

 

1.    If you pay by credit card online the certificate is immediately available for downloading and printing. In addition you may choose to have it:

  • Emailed (default) to you at no additional fee.

  • Mailed to you at no additional fee.

  • Faxed to you for an additional handling fee.  

2.    If you pay by mailing a check or money order, your certificate will be sent to you within 24 hours with your choice of having it:

  • Emailed (default) to you at no additional fee.

  • Mailed to you at no additional fee.

  • Faxed to you for an additional handling fee.  

 

Q. I am new to the Internet, will I be able to access your courses?
A. Anyone may take these courses over the Internet and if you have difficulty you can contact us for assistance. We will do what we can to assist you.

Q. I need hours but the courses you offer aren't for the number of hours I need. Can you vary the number?
A. We can always reduce the number of hours that a course is being offered at. For example, if you need a nine hour course and the topic we offer is 12 hours, we can reduce the number of hours you pay for. However, you may still need to read all of the course material as the post-test will not be changed and it is based on all of the original material. If you need more hours than a course is being offered at then it may be possible to increase the material depending on the state where you are certified (contact us if this is your situation).

Q. I want to take a specific course that you do not offer, is there a way to get this course from you?
A. It may be possible depending on the topic requested and the board where you are certified. We may be able to custom design a course based on a specific book as text and your completion of a critique. Please contact us for this information.

 

Q. I am working toward getting my initial certification in Florida through the Florida Certification Board and I need to have courses that apply to specific categories or topics. How do I find out where your courses fit in?

 A. Click this link for a pdf with this information. Course Breakdown by Criteria


Q. Can I get credit for reading a professional book or publication?
A. This depends on the state and board you a dealing with. We may be able to give credit for books or other publications that you may read. You would be expected to write a short paragraph critiquing the material. Prior approval is required. The rate is $5 per credit hour based on the length of the material. Contact us by email if you have something in mind.

Q. When do you require payment for the courses?
A. Our prices are posted on the Courses page. We request that you pay for your course within three (3) weeks of passing the post-test. After that time has passed, you test will be deleted. If you want the certificate for that course after it has been deleted you will have to retake the post-test.

Q. I am in a huge time crunch ...can you help?
A. Definitely. The quickest way is to take the course and pay by credit card -- your certificate is immediately available for printing.  If you pay by check or money order, we have to receive your payment prior to our processing your certificate. The date on your certificate will be the day you passed the post-test.

Q. What if I am in a hurry but don't have a credit card to use?
A. You can use the PayPal system to have the amount transferred directly from your checking account.

Q. Do you accept credit cards by phone?
A. No. Sorry, we are not set up for that.

Q. Where do I mail my check or money order?
A. CEU certificates are provided only if we have received your check or money order payable to Dr. Patrick McGinnis for the full amount due. Please mail to:

 

Dr. Patrick  McGinnis

CeuUniversity.com
P.O. Box 734
Vero Beach, Florida 32961-0734

Q. I want to use my credit card and I am directed to use PayPal, what is that?
A. PayPal is a company that processes our credit card transactions for us. We are a small company and find it easier (and cheaper) to accept credit cards and bank transfers this way. Because we keep our costs down we can keep our course fees low. There is no addition charge to you to use PayPal.

Q. What is Paypal's contact information?
A. For most any issue, Paypal's online help system is very useful: PayPal Help. You can also contact them by E-mail or by phone at 1-800-221-1161 (Toll Free) or 1-402-935-2050.

Q. Does CeuUniversity provide any Scholarships or Tuition fee waivers?
A. No. We already offer the lowest fees for courses and cannot afford the time investment entailed in determining who should/should not receive further reductions. We do not receive any public funding or assistance.

Q. How can I get a printed copy of a course post-test?
A. The course post-test is available for downloading through a link on the Courses page and on the course webpage.

Q. Where are your courses approved?
A. We are proud to be Approved as Education Providers by the following organizations:
Mental Health
We are approved providers of continuing education units for the initial certification and the re-certification of mental health professionals by:
National Board for Certified Counselors (NBCC) - Provider #6069. The NBCC approval is accepted in 39 states for several professional licenses.

Addictions
We are providers of continuing education units for the initial certification and the re-certification of addiction counselors by:
National Association of Alcoholism and Drug Abuse Counselors (NAADAC) - Provider #000287.
Member of the International Certification & Reciprocity Consortium/Alcohol & Other Drug Abuse, Inc. (IC&RC/AODA).

Florida Certification Board (FCB) - Provider #177A.
Member of the International Certification & Reciprocity Consortium/Alcohol & Other Drug Abuse, Inc. (IC&RC/AODA).

States, countries, and other organizations that are members of the International Certification & Reciprocity Consortium/Alcohol & Other Drug Abuse, Inc. (IC&RC/AODA) have mutual reciprocity and usually accept addiction related education units from providers that are approved by NAADAC and FCB. This includes the Armed Forces and other US governmental agencies.

We recommend that you check with your state board, or governmental agency, regarding the number of self-study ceus that are allowed and confirm their reciprocity with one, or all, of the approving boards prior to taking courses.

Q. I have already taken continuing education hours through your website. Are my ceu hours transferable if I move to another state?
A. Your credit hours are usually transferable to any other state that our approving boards have reciprocity with. We are currently accepted in most states, please check with the board in your new area.

Q. How many hours can I take?
A. It is important to check with your licensing or certifying agency to find out how many of your ceus can be taken through homestudy. Some states allow 100% of ceus to be self-study; others, only allow only a portion of your ceus to be done at home. Some boards allow homestudy courses to meet some of the requirements toward initial license or certification. Please check with your board if you are uncertain.

Q. Are your courses available to students?
A. Some states allow CEU hours to count toward initial certification and so all of our courses are available to anyone. Please remember that we must be approved to provide hours toward initial and continuing education in your state for your particular professional field for the contact hours to count towards your initial certification. Please check with your board as this varies from state to state.

Q. What is the time frame for paying for the courses?
A. Once you complete your course you have three (3) weeks to pay for it. After that your post-test will be deleted and you will have to retake the test.

Q. What is your refund policy?
A. Once you have received your certificate no refund is given.

Q. Can I get a duplicate certificate?
A. Yes; but there is an additional $5 handling fee after the original has been sent to you.

Q. Does CeuUniversity offer college credit or degrees?
A. No, we are not accredited to offer college courses or degrees. We are approved to offer continuing education contact units.
 

Questions and comments are always welcome, Contact us.